Refund & Return Policy

Satisfaction Guarantee

We stand behind every Raspex product. If you are not completely satisfied with your purchase, contact us within 30 days of receiving your order and we will offer a full refund or exchange — no questions asked.

How to Request a Refund

To initiate a return or refund, email us at raspexskincare@gmail.com with:

• Your name and order email address
• The product(s) you'd like to return or exchange
• A brief note about the issue (optional but helpful)

We will respond within 1–2 business days with return instructions.

Refund Timeline

Once your return is received and approved, your refund will be processed to your original payment method within 5–10 business days, depending on your bank or card issuer.

Damaged or Incorrect Orders

If your order arrived damaged or you received the wrong item, please email us with a photo and we will ship a replacement at no charge immediately.

Pre-Orders

All current orders are pre-orders. Products are crafted in small batches and ship within 5–10 business days of ordering. You may cancel a pre-order for a full refund at any time before it ships by emailing us.

Non-Returnable Items

• Products returned more than 30 days after delivery
• Items that have been used more than half way through

Questions?

We're happy to help. Email us at raspexskincare@gmail.com and we'll get back to you quickly.